3594 - TECHNICAL SALES ENGINEER

·Responsibilities

Supports technical and engineering personnel with project support duties.

· Compiles technical reports.

· Provides input to technical studies/research projects, technical reports, project planning, etc.

· Produces accurate statistics, relevant figures, etc.

· Undertakes data analysis, and identifies, and investigates variations.

· Prepares technical reports, datasheets, and documents under the direction of Technical Manager or GM.

· Develops and maintains technical databases and spreadsheets.

· Sources technical documents, information, and reports needed to develop quality products.

· Actively participates in and promotes company health and safety campaigns, policies, and procedures, and ensures personal safety and that of colleagues at all times.

· Develop strong and positive professional relationship with customers by anticipating their requirements and providing excellent technical support.

· Work closely with customers to develop strategies/programs for efficiency, productivity, and quality technical support via product research and development. 

· Ensure that all Commercial & Residential Solutions growth programs are on track each month and report to the Technical Manager or GM.

· Generate activities to support sales and marketing.

· Planning and implementation of department strategies in his/ her scope to ensure the Service Level Agreements (SLA) or Performance Objectives are delivered.

· Setting the annual budget in his/ her assigned areas.

· Build capability and expand capacity to continuously provide services through employee development and cross-training.

· To Report and communicate the established weekly performance metrics, any Objectives, Key Results, or any specific urgent technical needs of the market to GM and technical Service team.

· Ensures effective and regular communication on processes and procedures in line with SLAs within team and across the functions.

· Practice effective communication to promote positive work environment and trust.

· Execute the daily Service Plan and ensure all areas of responsibility meet, service targets and budgets.

· Measure analyze and report actual Service Level in a timely manner to drive improvement and recognize successful performance.

· Support the implementation of cost improvement programs in his or her area of responsibility.

· Ensures that service rendered meets the required quality standards.

· Support the development of process documents such as Procedures, Work Instructions, Pre and Post Use Inspection Checklist to be used in the work area.

· Identify and pursue opportunities to increase confidence from customers, clients, and partners and grow the business of Commercial & Residential Solutions.

· Identify and implement projects that will enable delivery process improvement and cost-savings to drive profitability for Commercial & Residential Solutions.

· Implement and maintain the Operations Excellence to achieve the Vision for sustained improvement in all service areas in compliance with the Department Manager’s plan.

· Performs other functions as may be deemed necessary by immediate supervisor.

Requirements

• A bachelor’s degree in chemistry, Industrial Chemistry, or Chemical/Process Engineering discipline (Preferred)

• At least two (2) years experience in Technical Services or related function

• Background in offshore and onshore service operations is an added advantage.

• Ability to assume backup functions in the absence of an immediate supervisor 

• Willing to work on shift supporting the assigned business and customers.

   Willing to move to the field at short notice when the need arises.